Terms of Service
Welcome to Paper Dream! We’re so glad you’re here. These Terms of Service (“Terms”) govern your use of our website, services, and the purchase of our nursery and kids' wall art products. By using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. About Us
Paper Dream is an online store offering curated nursery and children’s wall art. We proudly serve UK customers with beautifully framed prints designed to grow with your child.
2. Ordering
When you place an order with us, you agree that:
- All information you provide is accurate and complete.
- You are authorised to use the payment method provided.
- Your order constitutes an offer to purchase our products, which we may accept or decline at our discretion.
Once we accept your order, you will receive an order confirmation email. If for any reason we’re unable to fulfil your order (e.g. out of stock, payment issue), we will notify you and process a refund if necessary.
3. Pricing & Payment
All prices on our website are shown in British Pounds (GBP) and include VAT where applicable. Prices may change at any time without notice.
We accept major debit and credit cards as well as other secure payment options displayed at checkout.
4. Shipping & Delivery
We currently ship across the UK using reliable shipping partners to ensure fast and safe delivery.
- Standard shipping rate: £6 per order
- Orders are typically dispatched within 2–4 business days
- Once your order is on its way, you’ll receive a tracking link
Delivery timeframes are estimates and may be affected by courier delays, public holidays, or unforeseen circumstances. If you need help with a delivery or have a special request, please get in touch.
5. Returns & Refunds
We want you to be completely happy with your Paper Dream order. If your item is damaged or does not match the description, please contact us within 30 days of receiving your item for a possible replacement or refund.
If your order arrives damaged, please provide:
- A detailed description of the issue
- Clear photos of the damaged product
- Photos of the packaging (inside and outside)
We’ll review your request and, if approved, send a free replacement or offer a refund if a replacement isn’t possible.
Please note:
- As each piece is made to order, we cannot offer returns or refunds for change of mind.
- If you’re unsure about a print before buying, contact us — we’re happy to help!
For return enquiries, email info@paperdreamstore.com with your order number and details.
6. Product Information
We do our best to show products as accurately as possible, but colours may vary slightly due to screen settings. Since all items are made to order, small variations may occur.
7. Intellectual Property
All images, designs, text, and content on this website are the property of Paper Dream and are protected under copyright and intellectual property laws.
You may not use or reproduce any content from our site without written permission.
8. Limitation of Liability
To the fullest extent permitted by UK law, Paper Dream shall not be liable for any indirect or consequential losses arising from the use of our website or products. Nothing in these Terms affects your statutory rights under UK consumer law.
9. Privacy
We respect your privacy. Your personal data is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information.
10. Changes to These Terms
We may update these Terms from time to time. Changes will take effect once published on our website. We encourage you to check this page periodically to stay informed.
11. Contact Us
If you have any questions or concerns about these Terms, we’re here to help: